Best procedures

We know you will be enchanted by our chambers and our treasures so we count on you to help us preserve our Heritage.

In order for you to enjoy our National Monuments – the Guimarães Castle, the Ducal Palace and the Church of S. Miguel – we share with you some guidelines.

General Guidelines

Respect all instructions provided by the members of staff.

Although the Ducal Palace and the Guimarães Castle have open-air spaces, smoking or using any sort of electronic cigarette is not allowed.

Pets are not allowed, with the exception of dully identified assistance animals.

In order to preserve our collections, it is not allowed to touch museum objects, use flash, tripods or any other support brackets, laser pointers, to film, eat or drink.

When visiting with children, they should be near an adult.

Avoid behaviours that might disturb or compromise the safety of others and of the objects.

Visiting the Guimarães Castle

Visiting the Guimarães Castle entails understanding and accepting these rules of conduct and safety:
– The access to the wall-walk has legal restrictions. Please follow our staff’s instructions;
– Exercise caution: there are risks of falling;
– Comply with all official instructions and information;
– Use comfortable footwear: avoid high heels and footwear with little protection such as flip-flops or sandals. There is a risk of injury;
– Comply with all posted signs and use only the walkway;
– Children must be accompanied by an adult at all times;
– Avoid risky behaviours and encourage others to do the same;
– Pets are not allowed, with the exception of dully identified assistance animals;
– It is not allowed to smoke;
– It is not allowed to take photos with flash inside the Watchtower;
– It is not allowed to use tripods or any other support brackets such as selfie-sticks;
– It is not allowed to film;
– It is not allowed to eat or drink;
– It is not allowed to use mobile phones;
– It is not allowed to run or jump in the course of the visit;
– It is not allowed to abandon trash or to throw objects over the walls;
– It is not allowed to damage, in any way, the facilities or its equipments;
– Baby strollers are not allowed in the wall-walk;
– For the safety of all, please refrain from any actions that may pose a risk to persons or property.
We hope you have a safe and pleasant visit.

Information for Organized Groups

A group escorted by an Official Guide is granted priority to purchase tickets for the group. Groups will not have priority (even if accompanied by an Official Guide) if the tickets are to be bought individually.

The access to the museum follows the order of arrival. Groups aren’t given priority of access over other visitors or over groups accompanied by our members of staff.

There is a possibility for groups to acquire a priority ticket (admission ticket + 1.25 euros per person), which allows priority access to the museum.

Every instruction carried out by a member of staff must be followed both in the Palace as well as in the Castle.

Exceptionally, it is only allowed to change the regular visiting circuit if groups are accompanied by members of staff.